Help & Contact
SixtyFifteen Support
Contact support if you need help with a bug, have a question about app functionality, want to share feedback, or have a feature suggestion.
We normally respond within 2–3 business days.
Contact
Email support at:
Do not include passwords, financial details, health information, or other sensitive personal information in your message.
Troubleshooting
- Make sure the latest version of SixtyFifteen is installed.
- Restart the app if something appears stuck.
- Restart the iPhone if the problem persists.
- When reporting a bug, include the app version, iOS version, device model, steps to reproduce the problem, and screenshots if helpful.
Frequently Asked Questions
Why am I not receiving notifications?
Open the iPhone Settings app, find SixtyFifteen, select Notifications, and confirm that notifications are allowed. Also check Focus modes and notification-silencing settings. If notifications still do not appear, restart SixtyFifteen and your iPhone.
Why has the widget not refreshed immediately?
Widget refresh timing is managed by iOS and updates may not always appear instantly. Open SixtyFifteen to refresh its current information, then allow time for iOS to update the widget.
How do Live Activities work?
Live Activities can show an active timer on supported system surfaces. Availability and presentation depend on your device, iOS version, and system settings. Confirm that Live Activities are enabled for SixtyFifteen in Settings if one does not appear.
Can I use Siri or Shortcuts?
SixtyFifteen supports Siri and Shortcuts actions for supported timer tasks. Look for SixtyFifteen actions in the Shortcuts app or ask Siri using a configured shortcut.
Where is my data stored?
SixtyFifteen stores app data locally on your device. It does not require an account and does not provide cloud sync. See the Privacy Policy for details.